Privacy Policy

Your Privacy Matters

SitePulse is committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our WordPress performance monitoring service.

1. Introduction and Scope

This Privacy Policy ("Policy") governs the collection, use, and disclosure of personal information by SitePulse ("we," "us," or "our") in connection with our WordPress performance monitoring plugin and related services ("Service").

This Policy applies to:

Users of the SitePulse WordPress plugin
Visitors to our website and dashboard
Subscribers to our services and communications
Anyone who interacts with our Service

2. Information We Collect

2.1 Performance Data

We collect website performance metrics to provide our monitoring service:

Data Type	Examples	Purpose
Page Load Metrics	Load times, response codes, page sizes	Performance monitoring
Server Performance	CPU usage, memory consumption, database queries	Resource optimization
Plugin/Theme Data	Plugin names, load times, hook execution	Performance analysis
Error Logs	PHP errors, database errors, failed requests	Troubleshooting and debugging
API Requests	External API calls, response times	Third-party integration monitoring

2.2 Personal Information

When you register for our service, we collect:

Email address
Name (first and last)
Company name (optional)
Website URL being monitored
Account preferences and settings

2.3 Technical Information

We automatically collect technical information including:

IP address and location data
Browser type and version
Operating system information
Device identifiers and characteristics
Usage patterns and interaction data

3. How We Use Your Information

3.1 Service Provision

We use your information to:

Monitor and analyze your website performance
Generate performance reports and recommendations
Send alerts and notifications about performance issues
Provide customer support and technical assistance
Maintain and improve our service quality

3.2 Communication

We may use your contact information to:

Send service-related notifications and updates
Provide customer support responses
Share important service announcements
Send marketing communications (with consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

5. Data Security

We implement comprehensive security measures to protect your information:

5.1 Technical Safeguards

SSL/TLS encryption for data transmission
AES-256 encryption for data storage
Regular security audits and penetration testing
Multi-factor authentication for admin access
Intrusion detection and monitoring systems

5.2 Administrative Safeguards

Limited access to personal data on need-to-know basis
Employee training on data protection
Confidentiality agreements with all staff
Regular security awareness updates

6. Your Rights and Choices

6.1 GDPR Rights (EU Residents)

If you are located in the European Union, you have the following rights:

Right of Access: Request information about personal data we hold
Right to Rectification: Correct inaccurate personal data
Right to Erasure: Request deletion of personal data
Right to Portability: Receive data in a structured, machine-readable format
Right to Restriction: Limit the processing of personal data
Right to Object: Object to processing for marketing purposes

6.2 CCPA Rights (California Residents)

California residents have additional rights:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Account information: Until account deletion + 30 days
Performance data: 24 months for detailed data, 5 years for aggregated data
Support communications: 3 years
Financial records: 7 years (legal requirement)
Security logs: 12 months

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

9. International Data Transfers

Your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards including:

Standard Contractual Clauses (SCCs)
Adequacy decisions by regulatory authorities
Certification schemes and codes of conduct
Binding corporate rules for intra-group transfers

10. Children's Privacy

Our Service is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Email notification to registered users
Prominent notice on our website
In-app notifications for plugin users

Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

Data Protection Officer

For privacy-related questions, concerns, or requests:

Email: info@nilbug.com
Subject Line: "Privacy Request"
Response Time: 72 hours

Support: info@nilbug.com
General: info@nilbug.com
Address: Nilbug LLC 418 Broadway, #5716 Albany, NY 12207

Questions or Concerns?

If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us. We're committed to addressing your privacy concerns promptly and transparently.

Effective Date: November 6, 2025
Version: 1.0
This Privacy Policy is effective as of the date first written above and replaces any prior privacy statements.